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Under regulations governing United Kingdom trade and by virtue of our agreements with suppliers, Consortium requires to be pre-notified of shipments outside the United Kingdom. The Customer is required to obtain all necessary licences at the time The Customer places the Order. Delivery of Goods is subject to all such authorisations being available at the time of delivery. In accordance with Incoterms 2010, Consortium's standard trading terms are FCA Consortium Warehouse UK (similar to Ex Works Incoterms 2000). If the Customer needs clarification on when the risk passes to the Customer as the buyer, please contact us. Any other Incoterms must be agreed in writing. Please contact us if you require a quote for delivery. Delivery lead times to international addresses will vary according to destination and mode of transport. If delays occur for any reason Consortium will make every effort to keep you informed.


Orders for both Stock and Non-Stock items for delivery in the mainland UK or the Isle of Wight are normally inclusive of any standard delivery charges. Certain Non-Stock Items may be subject to an additional delivery charge, as indicated on the relevant page of the Catalogue, online or as advised by Consortium when the order is placed. Mainland UK does not include Northern Ireland, The Scilly Isles, The Scottish Isles, The Isle of Man, The Channel Islands and the rest of the World.


Any dates quoted by Consortium for the delivery of Goods are approximate only and Consortium shall not be liable for any delay in delivery beyond the reasonable control of Consortium. Deliveries shall be made by Consortium or an appointed third party to a ground floor covered site. Please note this does not apply to pallet deliveries when the customer will be responsible for moving and unpacking the order and disposing of the pallet. Where the Customer requires delivery to be made other than to a ground floor covered site, the Customer shall advise Consortium accordingly at the time of placing the Order. Consortium may make additional charges for delivery other than to the ground floor and the Customer will be liable for such additional charges. Any special delivery instructions must be clearly set out by the Customer on the Order.

All deliveries should be checked against the advice note, which should be signed to confirm receipt of goods. Any discrepancies should be notified to [email protected] within 14 days of delivery, except where deliveries were made direct by suppliers when discrepancies must be notified to Consortium within the period specified on the supplier's delivery note and no later than 14 days from the date of delivery.

Consortium reserves the right to charge a redelivery cost when a delivery made on a day arranged with the Customer has been refused or not been possible. Where the Goods are to be delivered in instalments, each delivery shall constitute a separate contract. Failure by Consortium to deliver any one or more of the instalments in accordance with these Conditions or any claim by the Customer in respect of any one or more of the instalments shall not entitle the Customer to treat the Contract as a whole as repudiated.